Final Exam - the Helping Process: Assessment to Termination

University of Phoenix Material

Final Textbook Examination

This examination is to test your knowledge and what you have learned from The Helping Process: Assessment to Termination. There are 30 short-answer questions, and each question is worth half of a point.

1. Identify and describe the three parts of the assessment phase.

The three parts of the assessment phase is the following;

Assessment – includes initial contact, problem identification, and gathering and assessing information

Planning – includes developing a complete picture of the client, plan development, and arrange for services needed.

Implementation – provide services, coordinate services, problem resolution, and monitor service delivery.

1. Why is documentation such an important piece of the helping process?

Documentation is so important to the helping process, the client, and the case manager because you never know when you may need to look back at something or provide information on a client with another professional. Also, a case manager could get called to court for or against a client and being able to provide documentation on the client is a must to help with the case.

1. How is the strengths-based approach used in the assessment phase? Provide an example.

The strength-based approach is used to help clients see they have the strength to do what is needed in order to make their lives better. This shows the client their strengths more than their flaws. An example could be, a case manager getting the client to recall where they made a successful decision and came out on top. This also helps the client see that they are capable of changing.

1. Why is motivational interviewing considered a valuable interviewing strategy?

Motivational interviewing is considered a valuable interview strategy because it is a client-      centered strategy that will help the client explore and resolve their problems. This strategy also allows the client to see the case manager cares about them and their problems. Motivational interviewing allows the helping professional to motivate the client so that they will express themselves easily with them.

1. Compare structured and unstructured interviews. What are the pros and cons of each?

Structured interviews are direct and focused on the problem of the client. Structured interviews are most often guided by a set of questions or a form. Specific information is targeted to identify the problem and its context. Unstructured interviews are more up in the air, not in any kind of order. This type of interview does not go off a form or have a direct set of questions, questions are asked whenever needed.