Improving Technology in Retail Management

Improving Technology in Retail Management

Technology has changed the way business and people communicate online and in the workplace. Businesses have found a way to gain a competitive edge by linking information systems into the global environment. Managers play a key role in providing the necessary training to employees, such as ethics and compliance. Although technology is a plus when handling business, technology can cause problems if the system goes down. This paper will discuss how technology changed the role of retail management, technology improving retail management, and the downsides of technology.

Technology is becoming more diverse in retail. Before there was limited communication for the retail managers, now managers can link up and interact with individuals via e-mail, online conferencing, and instant messaging. Managers can communicate globally by the use of technology. By communicating globally, managers can communicate to close business opportunities, such as outsourcing and international business deals. Technology can be indirectly or directly communicated attributed to diverse issues as people work closely together on daily. Because miscommunication is likely over technology, the managers should stress the importance of culture differences to avoid any misconception of coworkers. For example, technology can take away from seeing someone’s expression and human element, and the lack of interaction can cause miscommunicating.

Retail managers face new challenges with facing ethics in the workplace. Employees and employers face a possibility of ethical issues when dealing with information systems. Employees must act responsibly when handling customer information daily. Managers should develop policies and educate the employees on identity theft issues, including deleting files and making sure customer’s information remains confidential. Clements (2012), “The modern technology leader