Technology and Management Functions Paper

Technology and Management Functions Paper

About close to two years ago, I decided to get my feet a little wet in the medical field. Being as though I have an extremely weak stomach, I chose the front desk medical receptionist. Upon completing the required courses to become a certified Medical Office Receptionist, I was offered a job by Pediatric Associates. At first, I assumed that the job would be a bit overwhelming. But sure enough, as time progressed, the process became easier by the day. I will now give you some of the job duties and responsibilities that were entrusted upon me to get the job done Monday through Friday, and every other Saturday. I discussed with the physicians as regards to any incomplete patient tests/consults or other incomplete orders before the scheduled time of the patient’s visit. I answered to patient communications and transferred calls or delivered complete messages to the appropriate individual per practice protocol. I also assembled charts for new patients and prepared charts for scheduled patients; requests patient information from outside sources as and if needed. I checked patients in and out, verified insurance/benefit coverage and collected co-pays and/or payment toward account balances at the time of service. Another responsibility that was given to me was to ensure that any new patient information sheet is filled out completely and accurately on all patients annually, and that essential information changes are made at each visit. Maintaining the computerized appointment schedule; schedules appointments and ensures patients receive appointment reminders, hospital procedures and/or surgeries following office protocol; advises medical staff and patients of scheduling changes; and maintains a record of physician schedules and days off to avoid scheduling conflicts added to my list of duties. I also assisted in managing the patient referral process. I documented information on logs, ledgers and deposits accurately and neatly, and copies logs and records as needed. I filed patient charts and records and delivered incoming mail and/or packages to the proper person upon receipt, processed outgoing mail and distributed faxes.

As you can see as the above job duties and details, technology was very helpful and useful to our place of employment. But as of January 31, 2011, the “new” use of technology overshadowed all of the normal daily duties from the previous year. The company and management staff of Pediatric Associates came to a decision that our location (Boynton Beach) would be the third of twenty two offices to go completely electronic. Although the corporate managers, along with the employees that it was and awesome transition. It proved to be a bit challenging. There were numerous changes that took place within the office. The company hired full-time scanners to scan all of the patient’s charts that had been seen within the last