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  • McDonalds - a Story of Service Recovery

    McDonalds - a Story of Service Recovery

    McDonalds: A Story of Service Recovery Background Note: The McDonald brothers, Richard and Maurice opened a drive-in restaurant in San Bernardino, California, in 1937. By the late 1990s, after years of declining earnings and poor customer ratings, McDonalds Corp., the largest fast food chain in the world, seemed to have lost its claim to providing the Great American Meal. The company, which was once the favorite destination of fast food lovers around the world, had

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    Essay Length: 1,454 Words / 6 Pages
    Submitted: March 16, 2011 Autor: viki
  • Team Work - Developing Team Players

    Team Work - Developing Team Players

    Developing team players: A team consists of different individuals who come from different environments and whose tastes, personalities, thinking, beliefs, skills and attitudes are different. In order to develop effective teams it is extremely important to overcome all these individual differences and develop them in to team players. Developing team players is extremely challenging in organizations that have always valued individual achievement and have employees with a highly individualistic national culture. On the other hand,

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    Essay Length: 346 Words / 2 Pages
    Submitted: March 16, 2011 Autor: andrew
  • Female Emancipation - Why Did a Campaign for Women's Suffrage Develop in the 19th Century?

    Female Emancipation - Why Did a Campaign for Women's Suffrage Develop in the 19th Century?

    Female Emancipation Why did a campaign for women's suffrage develop in the 19th century? Throughout history men have mainly dominated society, but it was through the Suffrage Movement of the late 19th and early 20th centuries that Britain began to see a shift in the balance of power. The shift of power was made possible by pressure groups that gradually changed their tactics to convince the government that women deserved power. But before 1870, a

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    Essay Length: 2,532 Words / 11 Pages
    Submitted: March 17, 2011 Autor: jon
  • Customer Satisfaction Towards Bsnl Services

    Customer Satisfaction Towards Bsnl Services

    Communication plays a vital role in human society by helping mankind to interact with others. It is an essential tool for the development of civilization. " Communication is the sum of all things one person does when he wants to create understanding in the mind of another. It is the bridge of the meaning. It involves systematic and continuous process of telling, listening and understanding". Which means common. It refers to the various means or

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    Essay Length: 576 Words / 3 Pages
    Submitted: March 18, 2011 Autor: andrew
  • The Creation of a Democracy - Cyprus Development Bank

    The Creation of a Democracy - Cyprus Development Bank

    Cyprus's economy is a small, vigorous and well yielding economy that has showed its ability of adaption in upheaval conditions. Classically Cyprus's economy is characterized by a steady economic pace in growth. The hard fact is that for the last 50 years, from the establishment of Cyprus's Democracy in 1960, the grass was not always green, and this makes it even more special for Cyprus that nowadays, in a worldwide financial crisis keeps the country

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    Essay Length: 1,358 Words / 6 Pages
    Submitted: March 18, 2011 Autor: antoni
  • The Problem of Human Population

    The Problem of Human Population

    It has been reported that a thousand years ago there were less than 4000 million on earth . However now it is estimated that about more than 6,000 million people in the world . What is worse, it keeps growing at a fantastic speed . Firstly , global birthrate is growing faster and faster. In addition , progress in science which include chemistry, physics and biology , modern medicine decrease deathrate , for example ,

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    Essay Length: 1,068 Words / 5 Pages
    Submitted: March 19, 2011 Autor: jon
  • Service Essay

    Service Essay

    For My first quarter service, I helped at the walk-a-thon for autism awareness. I felt very good about doing this service because I knew I was helping speak out for people who couldn't do it for themselves. I feel those who have autism, and their families, very grateful to anyone who helped raise awareness. The reaction of the autistic kids was great, I could really tell they were happy to be there having fun. The

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    Essay Length: 312 Words / 2 Pages
    Submitted: March 19, 2011 Autor: jon
  • Personal Development and Character Building

    Personal Development and Character Building

    Issues The personal development and character building are a lifetime's work; it's an ongoing journey that will take us to places that the normal mind cannot imagine. Too often, people are under the false impression that, once they embark on this journey, their lives will be changed immediately and irrevocably – as if struck by lightning. Unfortunately, even if we are struck by lightning, its effects will eventually wear off. Many of us believe that

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    Essay Length: 1,014 Words / 5 Pages
    Submitted: March 20, 2011 Autor: simba
  • Service Marketing

    Service Marketing

    The Marketing department would be responsible for: Marketing Research This means when an organisation collects data by doing a questionnaire, and also they do presentations to tell everyone what new ideas they have come up with to make money. Customer care and services This means that the marketing department deals with any customer complaints and problems that they have. Sales promotion and advertising This means that they are responsible for making sure that all the

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    Essay Length: 312 Words / 2 Pages
    Submitted: March 20, 2011 Autor: jon
  • Characteristics of a Service

    Characteristics of a Service

    Services are intangible products that are exchanged directly from the producer to the customer. They are acts, efforts or performances exchanged from producer to user without ownership rights. Intangibles satisfy needs by producing pleasure, information or convenience. Characteristics of a service 1. Intagibility- because consumers are buying something that isn't there to touch they look for reassuring signs. So a marketer makes sure these signs are readily available. 2. Perishability- case of use it or

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    Essay Length: 645 Words / 3 Pages
    Submitted: March 28, 2011 Autor: Antonio
  • The Point Behind Being Human

    The Point Behind Being Human

    Being human is more than having the physical characteristics: a face, a heart, a brain, and a body etc., what does it really mean though? Must the human be able to speak? To take upon the actions of themselves? Does being human mean being able to breathe, feel emotions and function within your society. Does it mean to be endowed with the ability to choose your own path, play out your own means of survival

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    Essay Length: 1,297 Words / 6 Pages
    Submitted: March 28, 2011 Autor: rita
  • Development Rate - Erik Erickson's Psychosocial Theory

    Development Rate - Erik Erickson's Psychosocial Theory

    Individual's going thru the different stages of development is very important. Individuals develop through a few stages at the same time. People develop physically, cognitively, and psychosocially all at the same time in life. The way an individual develops is based on an individual and their environment. All developments play an important role in a person's life. There are many factors that guide individuals while they develop. There are have been theories name about how

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    Essay Length: 2,221 Words / 9 Pages
    Submitted: March 28, 2011 Autor: peter
  • Hiv - the Human Immunodeficiency Virus

    Hiv - the Human Immunodeficiency Virus

    HIV/AIDS The Human Immunodeficiency Virus (HIV) is a virus that causes acquired immunodeficiency syndrome (AIDS). HIV works by finding and destroying white blood cells that are used to fight off disease. When the HIV weakens the immune system so much that it can no longer fight off the infection, then the HIV is now considered full blown AIDS. Some people may have HIV and it never turn into AIDS, while others may have HIV and

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    Essay Length: 995 Words / 4 Pages
    Submitted: March 29, 2011 Autor: antoni
  • Human Resource Management

    Human Resource Management

    Human Resource Management Introduction to HRM Activities undertaken to attract, develop, and maintain an effective workforce within an organization. • The people who make up and organization give that organization its primary source of competitive advantage. • Human Resource Management plays a key role in finding and developing the organizations people as human resources that contribute to and directly affect company success. Introduction to HRM • Organizational performance is impacted in a positive way from

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    Essay Length: 1,288 Words / 6 Pages
    Submitted: March 30, 2011 Autor: antoni
  • Corporate Profile - Lpl Development

    Corporate Profile - Lpl Development

    Description LPL Development is an R&D company that serves the Latin American Market. From its beginning, it has developed security control equipment and systems, as well as wireless and automation solutions. We developed both, software and hardware applications that serve the needs of our customers. History LPL was founded in 2003 by a group of talented engineers and professionals to serve the market of electronic security solutions. Solutions and Products • We distinguish ourselves by

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    Essay Length: 514 Words / 3 Pages
    Submitted: March 30, 2011 Autor: viki
  • Develop Requirements for Kudler Fine Foods Frequent Shopper Program

    Develop Requirements for Kudler Fine Foods Frequent Shopper Program

    thi Service Request SR-KF-013 Develop Requirements for Kudler Fine Foods Frequent Shopper Program Organization: Kudler Fine Foods Locations: All Requester: Manager Description of Request: Kudler Fine Foods is interested in developing a system to track customer purchases through a Frequent Shopper Program to award loyalty points for redemption. Background of Request: The objective of this project request is to track purchases of individual customer's. The customer purchases will be tracked and accumulated as loyalty points

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    Essay Length: 439 Words / 2 Pages
    Submitted: March 30, 2011 Autor: jon
  • Human Resource Planning - Pearl Engineering Company

    Human Resource Planning - Pearl Engineering Company

    Case: Human Resource Planning - Pearl Engineering Company Pearl Engineering Company, a large heavy engineering unit laid great emphasis on the selection of Senior Supervisors. For this purpose the Senior Supervisors were not only selected from within the organisation but also, every alternate year a batch of ten young engineers was inducted. The selection process comprised of an all-India advertisement, a written test and an interview. The selected engineers had to undergo training for two

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    Essay Length: 389 Words / 2 Pages
    Submitted: March 31, 2011 Autor: andrey
  • Measuring and Managing Service Quality

    Measuring and Managing Service Quality

    Measuring and managing service quality GAP 1: customer expectation => company perceptions of customer expectations (the difference between them) Activities can be undertook to improve Inadequate or inaccurate management understanding of customer service Causes of gap 1: • Lack of marketing research • Inadequate upward communication (front line of the company) • Inefficient relationship focus • Inadequate service recovery Different layers at a company can create problems when it comes to communication through the company.

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    Essay Length: 523 Words / 3 Pages
    Submitted: April 1, 2011 Autor: Antonio
  • The Human Resource Management of Dutch-Bangla Bank Limited

    The Human Resource Management of Dutch-Bangla Bank Limited

    Table of contents Topics Page Letter of Transmitted 2 Acknowledgement 3 Preface 4 Declaration 5 Introduction 10 Introduction of the Topics 10 Main Subject of the Topics 10 Rational of the study 10 Purpose of the study 10 Objective of the study 10-11 Source of Data Collection 11 Limitations of the study 11 A Short Profile of the Organization 12 About the Organization 12 Financial Highlight of the bank 12 Corporate information of the Bank

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    Essay Length: 9,568 Words / 39 Pages
    Submitted: April 2, 2011 Autor: andrew
  • Decision Making in Outsourcing Support Services in the Uk Public Healthcare

    Decision Making in Outsourcing Support Services in the Uk Public Healthcare

    0 PhD Research Proposal DECISION MAKING IN OUTSOURCING SUPPORT SERVICES IN THE UK PUBLIC HEALTHCARE Presented by : Norbaya Ab Rahim Supervisor : David Baldry Email : N.Abrahim@pgr.salford.ac.uk ERES PhD Doctoral Sessions Milan 23 June 2010 University of Salford School of the Built Environment 1 1.0 BACKGROUND TO THE RESEARCH Outsourcing of support services is not a new concept (Russell and Taylor, 2003; Yang and Huang, 2000; Yang et al., 2007; Winkleman et al., 1993).

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    Essay Length: 5,106 Words / 21 Pages
    Submitted: April 2, 2011 Autor: andrey
  • National Service Should Replace the Draft

    National Service Should Replace the Draft

      National Service Should Replace the Draft In the wake of September 11 and the occupation of Iraq, The United States military faces a struggle of retaining manpower and bridging defensive gaps. Active-duty soldiers have been forced into longer assignments while families wait patiently at home for their loved ones to return, only to once again, bid them farewell for another demanding fulfillment of duty. In terms of numbers, the United States forces have been

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    Essay Length: 2,326 Words / 10 Pages
    Submitted: April 2, 2011 Autor: rita
  • Assess the Potential of Three Sources of Renewable Energy as Alternatives to Using Fossil Fuels in the Developing World

    Assess the Potential of Three Sources of Renewable Energy as Alternatives to Using Fossil Fuels in the Developing World

    In all age, energy plays an important role in human history. With the advent of the Industrial Revolution, the demand of energy has increased dramatically. Fossil fuels, such as coal and oil, occupy the largest proportion in global energy structure. For example, as Seitz (2002) says, the industrialized world relies on a very versatile, although polluting, fuel—oil. However, renewable energy, as a new type of energy, is substituting fossil fuels gradually at present. Renewable energy

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    Essay Length: 1,837 Words / 8 Pages
    Submitted: April 3, 2011 Autor: rita
  • Industrial Development in Visakhapatnam

    Industrial Development in Visakhapatnam

    ------Industrial development in Visakhapatnam is conspicuous to urban agglomeration and the city is located in a topographical bowl formed by two-hill ranges. A major portion of the city is within the bowl area wherein most of the industrial and commercial activities are existing and lies within a distance of 10 km from the shore of the Bay of Bengal. Due to the peculiar geographic location of city, wind movement is either eastern or western and

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    Essay Length: 1,083 Words / 5 Pages
    Submitted: April 4, 2011 Autor: andrew
  • Role of Training in Organizational Development

    Role of Training in Organizational Development

    The most important asset in any company is the people who make up the various departments within the company. Each member of the organization must fully understand their role and be ready to do their job to the best of their ability if the company is to thrive and expand. For employees to reach the level of expertise needed to reach these expectations they must be properly trained by the organization. In the following paper

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    Essay Length: 1,397 Words / 6 Pages
    Submitted: April 4, 2011 Autor: viki
  • Human Cloning Research Paper - What Is Human Cloning?

    Human Cloning Research Paper - What Is Human Cloning?

    CHAPTER 1- INTRODUCTION What is human cloning? Well, it is the creation of a genetically same copy of a human cell or human tissue. There are two types of cloning, namely reproductive human cloning and therapeutic human cloning. Therapeutic cloning is not to produce a cloned human or animal, but rather to create cloned embryos for research purposes. Then, how reproductive human cloning is done? With the exception of the sperm and egg, every cell

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    Essay Length: 2,264 Words / 10 Pages
    Submitted: April 5, 2011 Autor: simba

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