Training Plan

TRAINING PLAN

Introduction

Employee training involves a particular trainer working with a group of employees to help build their skills, knowledge or expertise in certain areas. Training helps to improve the overall employee and company and performance as well as contribute to the professional development of the employees themselves. The style and leader of the training session have a meaningful influence on the effectiveness of the training. This paper is written to develop a training program for landslide limousine owned by Bradley Stonefield. Landslide Limousine company is looking to open a division in Austin, Texas. The organization is looking to retain approximately twenty-five employees with expected annual net revenue of -$50,000 in the first year. Based on this assumption this organization needs to implement a cost-effective training program that correlates with their business strategy. Landslide Limousine is planning to expand its current organization in Austin Texas by creating a strong customer base utilizing a staff of twenty-five employees while maintaining a 10% turnover rate. Their main objective is to provide exceptional customer service from their drivers and service offerings to enter the market and grow into a profitable organization. Landslide Limousine service will need a clearly identified training program with an evaluation plan to ensure the desired outcomes have been achieved from these training plans. With these in mind, the following criteria will be used to develop a training program for Landslide Limousine: The needs assessment, training methods and training evaluation strategies.

Needs assessment

Landslide Limousine service is venturing into a new market in Austin, Texas. The immediate need will be to establish a strong customer base by offering the most customer friendly environment resulting in substantial customer satisfaction results for marketing purposes and also for repeat business. The focus of the training needs to be around driving a strong customer centric organization while ensuring that all city and state laws are being followed. This training plan must include monthly, quarterly and annual training plans, with a plan to document and communicate all training requirements to the entire organization. The training plan must include measures for safety for employees and customers, driving skills, basic first aid skills, communication skills, emergency planning, a keen understanding of city and state driving laws and finally a strong understanding of customer service and clear communication.

In order to reach these objectives, Landslide Limousine must develop an intense training program focused on customer service to provide their team with the tools to provide this exceptional service. This organizational analysis would show that the training program